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What You Agree to When You Use Our Platform

These legal terms govern your account, your transactions — including deposits via PayPal, Venmo, and Play+ — and your use of the wagerhub platform in any eligible US state.

State-Dependent AccessAccount Terms ApplyPayPal, Venmo, Play+ CoveredData Privacy IncludedContact Rights Explained
wagerhub What You Agree to When You Use Our Platform
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Personal Data

Your account security and data handling are governed by our privacy policy, which covers what we collect, how long we keep it, and who can access it. We collect the information needed to verify your identity, process payments through PayPal, Venmo, and Play+, and comply with state-level reporting requirements. Data is not sold to third parties. You can request a copy of the personal data we hold by contacting support via email.

Identity Verification

We verify your identity at account creation using government-issued ID. This step protects your wallet and ensures withdrawals route back to the correct account holder.

Cookie and Session Data

We use session cookies to keep you logged in and to detect unusual account activity. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records — including PayPal deposits, Venmo withdrawals, and Play+ loads — are retained as required by applicable state and federal law. You can request your history via email.

Account Closure Requests

To close your account and request data deletion, email us from your registered address. We process closure requests in accordance with applicable state law and our retention obligations.

REACH OUR TEAM

How to Contact Us About Legal or Policy Questions

If you have a question about your rights, a transaction dispute involving PayPal or Play+, or a data request, our support team is the right first stop. You can reach us through live chat inside the account dashboard, by email at the address listed in your account settings, or through the in-app help form on mobile. For formal legal requests — such as data access or account closure — email is the required channel so we have a written record.

Live Chat Open the chat icon from your account dashboard to reach a support agent directly. Use this for account queries, payment holds, and general policy questions.
Email Support Send formal requests — data access, account disputes, withdrawal issues tied to PayPal or Venmo — to the support address shown in your account settings.
In-App Help Form On mobile, tap Help in the account menu to submit a request. We log every submission and follow up to the email address registered on your account.

Common Questions About Your Rights and Our Policies

These are the questions our account holders ask most when it comes to legal terms, data rights, and account policies. If your question isn't here, live chat or email support will get you a direct answer.

Access depends on the law in your state. We verify your location at account creation. If your state does not permit online casino or sportsbook activity, your account will not be activated.

Email our support team from your registered email address and request a data access report. We'll respond with the information we hold in the format required by applicable law.

Payment method details and transaction logs are retained as required by state and federal law, even after account closure. We do not retain more than legally required, and we do not share this data with third parties.

Contact support first — most payment disputes involving PayPal, Venmo, or Play+ are resolved at that stage. If we can't resolve it, we'll explain the next steps available to you under applicable law.

Yes. If your state's law changes in a way that affects your eligibility, we'll notify you at your registered email address. Your account access may be adjusted to stay within the law.

Email us from your registered address to request account closure. You retain the right to withdraw any available balance before closure is finalized, subject to verification requirements.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.